Privacy Policy
Introduction
At Habiba Minhas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Habiba Minhas Clothing (SMC-Private) Limited, company registration number 0338396, registered in Pakistan, collects, uses, stores, and protects your personal data when you visit our website at habibaminhas.com or make purchases from us. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
Who We Are
Habiba Minhas Clothing (SMC-Private) Limited is a legally registered company in Pakistan (Registration No. 0338396) based in Karachi, Pakistan. We are Pakistan's leading handcrafted fashion brand specializing in premium ladies suits, kids festive wear, and baby products. Our registered business address is Karachi, Pakistan — 75533. For privacy-related inquiries, you can contact us at info@habibaminhas.com or call +92 312 0295812. We operate our e-commerce website at habibaminhas.com and comply with all applicable Pakistani data protection laws and international best practices.
Information We Collect
We collect several types of information to provide and improve our services to you. Personal identification information includes your full name, email address, phone number, shipping address, and billing address, which you provide when creating an account, placing an order, or contacting customer support. Order information includes details of products purchased, order history, payment method (but never your actual card numbers or CVV codes), transaction amounts, and delivery preferences. We collect technical information automatically through cookies and similar technologies, including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring website addresses, and general location data (city/country level only). We also collect communication data when you contact us via email, phone, WhatsApp, or our contact forms, including the content of your messages and our responses. We never collect sensitive payment card data directly — all payment processing is handled securely by our PCI-DSS certified payment gateway partners.
How We Use Your Information
We use the personal information we collect for several legitimate business purposes. To fulfill orders and deliver products, we process your shipping address, contact information, and order details to ensure timely delivery across Pakistan. For customer service, we use your contact information and order history to respond to inquiries, process returns and exchanges, resolve complaints, and provide support via email, phone, or WhatsApp. We use your email address to send order confirmations, shipping notifications, delivery updates, and important account information. With your explicit consent only, we may send you our newsletter, promotional offers, and marketing communications about new products and collections — you can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us. We analyze website usage data and analytics to improve our website performance, understand customer preferences, optimize product offerings, and enhance the shopping experience. For security and fraud prevention, we use technical data and order patterns to detect and prevent fraudulent transactions, protect against unauthorized access, and maintain the security of our systems. We also use your information to comply with legal obligations under Pakistani law, respond to lawful requests from government authorities, and enforce our terms and conditions.
How We Store and Protect Your Data
We take the security of your personal information seriously and implement industry-standard security measures to protect it. Your data is stored on secure servers with encryption both in transit (using SSL/TLS) and at rest. Access to your personal information is restricted to authorized personnel only who need it to perform their job functions. We implement administrative, technical, and physical safeguards including firewalls, secure data centers, regular security audits, and employee training on data protection. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected: active account data is retained while your account is active; order history is kept for 7 years for accounting and legal compliance purposes; marketing consent records are maintained until you withdraw consent; and technical logs are typically retained for 90 days. When data is no longer needed, it is securely deleted or anonymized. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we do share your information with trusted service providers who help us operate our business. Shipping and courier partners (such as TCS, Leopards, or M&P Courier) receive your name, phone number, shipping address, and order details solely for delivery purposes. Payment processors handle transaction processing securely — we never see or store your full card details. Email service providers help us send order confirmations, shipping updates, and newsletters (only if you've opted in). Web hosting and cloud storage providers store our website data and customer information securely. Customer support tools may be used to manage and respond to your inquiries efficiently. All third-party service providers are contractually obligated to keep your information secure and use it only for the specific purposes we've hired them for. We may also disclose your information if required by Pakistani law, court order, or government regulation, or if necessary to protect our legal rights, prevent fraud, or ensure the safety of our customers and staff.
Your Rights and Choices
Under Pakistani law and international best practices, you have several important rights regarding your personal data. You have the right to access your personal information — you can request a copy of all data we hold about you by emailing info@habibaminhas.com. You have the right to correct or update any inaccurate or incomplete information in your account settings or by contacting us. You have the right to delete your account and associated personal data, subject to our legal obligation to retain certain records (such as order history for tax and accounting purposes). You have the right to export your data in a commonly used, machine-readable format. You have the right to object to or restrict certain types of data processing, such as marketing communications. You can withdraw marketing consent at any time by clicking unsubscribe in our emails or contacting us directly. To exercise any of these rights, please contact us at info@habibaminhas.com or call +92 312 0295812. We will respond to all requests within 30 days. You also have the right to lodge a complaint with relevant Pakistani data protection authorities if you believe we have mishandled your personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, analyze how you use our site, and provide personalized experiences. We use essential cookies that are necessary for the website to function (such as shopping cart and checkout functionality), analytics cookies to understand how visitors use our site (we use privacy-focused analytics that don't track personal information), and functional cookies to remember your preferences like language and region settings. We do not use third-party advertising cookies or sell your browsing data to advertisers. You can control cookie preferences through your browser settings — most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our website, such as the shopping cart or checkout process.
Children's Privacy
Our website and services are not directed to children under the age of 13 (or the applicable age of digital consent in Pakistan). We do not knowingly collect personal information from children. While we sell children's clothing and baby products, all purchases must be made by adults. If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@habibaminhas.com so we can take appropriate action.
International Data Transfers
Your personal information is primarily stored and processed in Pakistan. However, some of our third-party service providers (such as payment gateways, email services, or cloud hosting providers) may be located in other countries. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. We only work with service providers that maintain adequate security standards and comply with international data protection frameworks.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you an email notification (if you have an account with us). The 'Last Updated' date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of such changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. You can reach us by email at info@habibaminhas.com, by phone or WhatsApp at +92 312 0295812 (Monday-Friday, 10 AM - 6 PM PKT), or by mail at Habiba Minhas Clothing (SMC-Private) Limited, Karachi, Pakistan — 75533. We are committed to addressing your privacy concerns promptly and transparently. Our customer service team typically responds to all inquiries within 24 hours on business days.
